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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Freezer not cooling. Over temp alarm lite flashing. Have

Customer Question

Freezer not cooling. Over temp alarm lite flashing. Have tried reset. Temp reading 22 degrees.
JA: What's the make and model? And have you checked the settings recently?
Customer: getting it, in another room, but haven't checked settings recently. Be right back. Model JB36SSFxl.A02. Serial #K41419284
JA: Do you plan on doing the work yourself?
Customer: If it requires tools and expertise, then No. If it's resetting buttons, yes
JA: Anything else we should know to help you best?
Customer: What's wrong with it?
Submitted: 8 months ago.
Category: Appliance
Expert:  Webb-Guy replied 8 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Have you inspected the condenser coils to see if they are frozen?

Expert:  Webb-Guy replied 8 months ago.

There are a few things that can cause this to happen. Is your fridge still cooling as normal?