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I have a double door Whirlpool fridge/freezer. I have two

Customer Question
drawers on the bottom of...
I have a double door Whirlpool fridge/freezer. I have two drawers on the bottom of the fridge. problem is with the lower drawer.
there is a dial on the inner fridge wall to the left saying "veg or meat". My veggies in the drawer are freezing, no matter where I set the dial.
I am new to the house and don't have a manual.
Submitted: 1 year ago.Category: Appliance
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Answered in 2 minutes by:
10/30/2016
Appliance Technician: Engineer-Tech, Home Appliance Technician replied 1 year ago
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 667
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you with your refrigerator. Please give me the model number found in the refrigerator section near the top shelf.

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Customer reply replied 1 year ago
ED5FHAXS001
Appliance Technician: Engineer-Tech, Home Appliance Technician replied 1 year ago

Ok, let me check that.

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Appliance Technician: Engineer-Tech, Home Appliance Technician replied 1 year ago

Do you hear the fan running in the freezer section when the refrigerator is running?

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Appliance Technician: Engineer-Tech, Home Appliance Technician replied 1 year ago

Ok, you may have a stuck damper. It is the air inlet on the top left side of the refrigerator section.

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Customer reply replied 1 year ago
I see the unit and cold air is coming from it. What defines stuck?
Appliance Technician: Engineer-Tech, Home Appliance Technician replied 1 year ago

Well if the door that opens and shuts to regulate the cold air is clogged with ice and can't shut, then it will let too much cold air in.

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Appliance Technician: Engineer-Tech, Home Appliance Technician replied 1 year ago

It should shut when the refrigerator side reaches the set temperature. If not, it is likely stuck.

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Appliance Technician: Engineer-Tech, Home Appliance Technician replied 1 year ago

I want you to now check if the back wall (iinside) of the freezer, behind the food has a thick layer of frost on it (greater than 1/4 inch)

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Appliance Technician: Engineer-Tech, Home Appliance Technician replied 1 year ago

Also, have you noticed if the refrigerator runs all of the time and almost never shuts off?

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Appliance Technician: Engineer-Tech, Home Appliance Technician replied 1 year ago

I will have to walk away from the computer for a while, so I will open this forum up to additional experts.

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Customer reply replied 1 year ago
the slatted opening that lets the cold air in, does not seem to move by hand. We are checking to see if there is frost. I have not noted how often it runs.
Customer reply replied 1 year ago
we don't see much frost inside the freezer. Maybe 1/16 inch mid way down.
Customer reply replied 1 year ago
My husband says it does shut off.
Customer reply replied 1 year ago
We pulled the bottom shelf. The water unit coil is not frozen.
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