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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My whirlpool refrig bottom coils/air vents have frosted over

Customer Question

my whirlpool refrig bottom coils/air vents have frosted over and the compressor keeps running. how do i defrost the ice covering the bottom freezer vents?
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: model #wrf560smyw04...maybe 6 years old
JA: Do you plan on doing the work yourself?
Customer: if it's easy. i have two masters degrees and am a mechanica moron. pgs
JA: Anything else we should know to help you best?
Customer: the ice cream is not as hard as it should be in the freeze..?? pgs
Submitted: 11 months ago.
Category: Appliance
Expert:  Randy 43 replied 11 months ago.

Hello , if those vents are frosted up your fridge has a defrost issue , its supposed to defrost 2-3 times a day will be one of 3 thngs the main control board ,heater or defrost thermostat does require removing the drawer ,rear panel,and getting to that coil that is frosted up to check for defective parts ,you can check the heater and thermostat with a meter ,for continuity,if you have a meter ? if those are good then change the board

this is also the reason the ice cream is not as hard , the excess fost stops the air flow and affects the temps ..

it is a bit of work to get in there..if you leave it off and let it defrost it will work again but only for a week or two ,then do it again