How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

We have a second home. we came here least night to discover

Customer Question

we have a second home. we came here least night to discover the freezer drawer slight ajar. we followed manual directions to return the freezer and refrigerator back to settings, but nothing seems to be happening. The interior temp hasn't changed. GE Profile series. HELP!
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: 6 years old. Time approximate. Profile 25. 36" wide
JA: Do you plan on doing the work yourself?
Customer: not sure what that means
JA: Anything else we should know to help you best?
Customer: unit is not functioning
Submitted: 11 months ago.
Category: Appliance
Expert:  MRANSWER replied 11 months ago.

Do you hear it running? Was the freezer all frosted over in the back area?