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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Recently moved into a new home and the ice maker is not

Customer Question

Hello, recently moved into a new home and the ice maker is not making ice.
JA: What's the make and model? And can you guesstimate how old it is?
Customer: GE adora model#DSS25KSRE SS. Really guessing but it's at least 5-7 years old if not more.
JA: Do you plan on doing the work yourself?
Customer: If at all possible yes.
JA: Anything else we should know to help you best?
Customer: Hmmm. Btwn the ice maker and the place where it comes out there is a lot of frosted ice. I've cleaned that out before so I know that's something that's happening currently.
Submitted: 9 months ago.
Category: Appliance
Expert:  Engineer-Tech replied 9 months ago.

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you with your refrigerator. Please give me a moment to review your model.

Expert:  Engineer-Tech replied 9 months ago.

Are you able to see the icemaker (particularly the icemaker teeth) when you open the freezer?