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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have the whirlpool duet steam dryer and heating element

Customer Question

I have the whirlpool duet steam dryer and heating element doesn;t shut off causing to much heat and blowing the thermostats
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: I think about 3 yrs old wed9600TW1
JA: Do you plan on doing the work yourself?
Customer: Don't know. I would like to but might not be able to
JA: Anything else we should know to help you best?
Customer: Used it a little while ago and dryer got super hot and there was a light smoke in the room. It shut off again and I think the thermostats are probably blown again.
Submitted: 9 months ago.
Category: Appliance
Expert:  Kelly replied 9 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 9 months ago.

Does it heat even in an Air Dry cycle when it should not heat at all?

Customer: replied 9 months ago.
Don't know. Probably Can't use it till I change thermostats again. I had a repairman work on it and he thought maybe it was a short. Said the heat did shut off when the housing was not on
Expert:  Kelly replied 9 months ago.

Well, the element is told to cycle by the operating thermistor that monitors the temperature. It is likely faulty. It could be a board issue, too, but not as likely. Do you have a meter to perform any electrical testing with?