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My GE advantium speed cooker stopped working. No power to

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My GE advantium speed cooker...
My GE advantium speed cooker stopped working. No power to anything. This happened in the middle of cooking some broccoli. I replaced the fuse already and nothing changed.
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: It is a PSB1001NSS. Built in 2011.
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: I have the service panels open and the front display open.
Submitted: 1 year ago.Category: Appliance
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Answered in 3 minutes by:
10/28/2016
Appliance Technician: Kelly, Appliance Technician replied 1 year ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,325
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Please allow me just a few minutes to prepare some information for you, thank you!

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Customer reply replied 1 year ago
This will be very difficult, but i will try.
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Yes, the entire thing needs to be pulled out to access it. I suspect that fuse is open. Let me know what you find.

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Customer reply replied 1 year ago
It had continuity.
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Do you know what the magnetron is?

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Appliance Technician: Kelly, Appliance Technician replied 1 year ago

On the side of it is a thermal fuse in line with the neutral side of the power. Can you test it for continuity?

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Customer reply replied 1 year ago
I did and it does not. One thing that troubles me is that I plugged the unit in and jumped the contacts with a screwdriver and still nothing. Shouldn't that turn the front panel on?
Customer reply replied 1 year ago
The output side seems sealed. But I dont seem to have any voltage on the input side.
Customer reply replied 1 year ago
I found a 20A fuse and replaced it, but the one I took out had continuity so I'm not sure it was bad. So I'm not sure.
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Is it lighting up now with the new fuse?

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Customer reply replied 1 year ago
No. It is the same. The fuse was the first thing I replaced. Is there somewhere I can test after the fuse and before the transformer that you would suggest? I have 123v when I put the red tester on the left side of the fuse and the black on the neutral line going into the circuit board, but when I move the red tester to the right side and leave the black on the nurtral I have nothing. Is that where the issue is? This happens with the original fuse and the new one.
Customer reply replied 1 year ago
That is the fuse I replaced.
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Okay, do you have 120 VAC at the input connector? How about at the output connectors?

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Customer reply replied 1 year ago
I have 124v at the input and the output.
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Okay, but no voltage to the transformer input?

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Customer reply replied 1 year ago
Nope. Nothing at the transformer.
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

CLICK HERE

Please know I am here if you have follow up questions!

You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!

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Customer reply replied 1 year ago
Does this explain why there is no power to the transformer? I would think that gets power prior to the control panel. Maybe not.
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

If you follow the black and white wires that are the input for the low voltage transformer, they feed from the relay board.

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Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Hello, I see this question is still open and I was just following up to see if you require further assistance.

Please rate 5 stars at the top of the page. You can still follow up at any point at no additional charge!

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Customer reply replied 1 year ago
Thanks. I have power there I believe. I ordered the board you recommended and will let you know what happened when I do the install. Thanks.
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Thank you.

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Customer reply replied 1 year ago
Bad news. I installed the part you recommended and no change. Still no power to front panel. Any ideas?
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Kelly
Kelly
Kelly, Appliance Technician
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Satisfied Customers: 23,325
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