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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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No power to washing machine, changed front panel and door

Customer Question

no power to washing machine, changed front panel and door lock, still no power to circuit board
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: about 4 years old, don't have model # with me. Circuit board was made by LG
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: model 40441900
Submitted: 12 months ago.
Category: Appliance
Expert:  Kelly replied 12 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 12 months ago.

That machine has an AC line filter board. Have you verified power out of that board?

Expert:  Kelly replied 12 months ago.

That board is in the rear corner where the cord comes in and is pictured below. Do you have a meter to perform any electrical testing with?

CLICK HERE

Customer: replied 12 months ago.
I have confirmed power with voltmeter 120vac
Expert:  Kelly replied 12 months ago.

Okay, and that is in the filter and out to the main control?

Customer: replied 12 months ago.
Not near the machine now
Expert:  Kelly replied 12 months ago.

The main control is pictured below. Is this the one you replaced?

CLICK HERE

Customer: replied 12 months ago.
Expert:  Kelly replied 12 months ago.

So you had power out of the filter board to this main board but still not coming on?

Customer: replied 12 months ago.
I can recheck that voltage this evening
Customer: replied 12 months ago.
Correct. I assumed the circuit board was bad
Expert:  Kelly replied 12 months ago.

If you can, that would be best. I want to make sure I give you the most accurate information. I will be here if you can verify that voltage.

Customer: replied 12 months ago.
I will check back tomorrow
Expert:  Kelly replied 12 months ago.

Thank you, ***** ***** be here!