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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a GE Micro wave over the stove model #

Customer Question

I have a GE Micro wave over the stove model # jvm7195df1bb,it just suddenly quit working. I opened it up and was jiggling the round disc looking thing in the middle of the top inside. the light inside came on.. when I closed the door it just went dead again. I can't get it to do anything again when I jiggle that disc anymore
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: It was mfg October 2013,serial # is ta223387b.
JA: Do you plan on doing the work yourself?
Customer: Depends on the difficulty and how dangerous it is... I'm 82 yrs. old.
JA: Anything else we should know to help you best?
Customer: what is that round disc type gizmo in the top of it for ?
Submitted: 8 months ago.
Category: Appliance
Expert:  Engineer-Tech replied 8 months ago.

Hello and welcome to Just Answer. My name is Steve. Please give me a moment to review your model number.

Expert:  Engineer-Tech replied 8 months ago.

Ok, I am looking at a diagram of this model. Which disc are you referring to? Can you be more specific?

Customer: replied 8 months ago.
It's right smack in the middle of the top,with vent looking things on both sides of it. the disc has pieces on it that appears to be able to maybe screw the disc out, but I cannot move it.
Expert:  Engineer-Tech replied 8 months ago.

Does the entire microwave act like it has no power now?

Customer: replied 8 months ago.
no thanks ,I figured it was a scam.
Expert:  Engineer-Tech replied 8 months ago.

You may have a bad or loose cavity sensor or thermal overload that is being affected by the vibration of moving that center piece.

Expert:  Kelly replied 8 months ago.

I assure you the help you have at your disposal is no scam. Would you like to continue receiving help?