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I have a microwave that is not heating. canyou help??

Customer Question
I have a microwave...

I have a microwave that is not heating. canyou help??

Contractor's Assistant: What's the microwave's make and model? And can you guesstimate how old it is?

Purchased in 2012 model # JEM25DM4BB serial # AZ335540B

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Everything is working but no heat

Submitted: 1 year ago.Category: Appliance
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Answered in 5 minutes by:
10/28/2016
Appliance Technician: Tyler Z., Appliance Doc replied 1 year ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,389
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 1 year ago

If the microwave still looks and sounds like it's working, but it's just not heating--that means your magnetron has likely failed. The magnetron is the part that actually creates the microwave to heat the food and it commonly goes bad and rarely gives a warning. The part itself costs about $165 so depending on the condition of the microwave, it may be better to just replace the microwave rather than repair it. Also, it will require you to un-install the entire microwave and remove the outer shell in order to access the magnetron for replacement so if you called a technician out it would be another $150 for trip and labor. Below is a link to the magnetron you'd need to order and replace for your model number.

CLICK HERE for magnetron

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