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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 79512
Experience:  9+ years being an appliance technician with factory training.
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My frigidaire dryer door won't unlock - model FAFW3511KWO.

Customer Question

My frigidaire dryer door won't unlock - model FAFW3511KWO. Please help.
JA: Can you guesstimate how old your Frigidaire is? And just to clarify, what's the exact model?
Customer: Model # FAFW3511KWO. We just purchased a codo and it was included. I would guess at least 5 year old.
JA: Do you plan on doing the work yourself?
Customer: Yes, if I have direction.
JA: Anything else we should know to help you best?
Customer: I followed the directions in the manual, placed clothes in the dryer, but the door won't unlock.
Submitted: 8 months ago.
Category: Appliance
Expert:  Tyler Z. replied 8 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 8 months ago.

The model number you gave me is for a washer. So are you saying the dryer door won't unlock or the WASHER won't unlock?

Customer: replied 8 months ago.
It's a frigidaire front load dryer. I put clothes in but the door won't unlock now that the drying cycle ended.
Customer: replied 8 months ago.
I am not at home so I will have to contact you later.
Expert:  Tyler Z. replied 8 months ago.

OK well the dryer doesn't lock the door. Only the washer locks the door. So either the door is just jammed and you need to pull it harder to open it (there is no other way), or you're grabbing the wrong side of the door to open it and you need to try to open it the other direction.

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Customer: replied 8 months ago.
Thank you Tyler. We'll have to contact you later - likely by phone.
Expert:  Tyler Z. replied 8 months ago.

ok good luck

Expert:  Tyler Z. replied 8 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?