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Hello from our service,
My name is***** am so happy to help you today.
I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.
can I get the model number of the unit please?
Give me a minute to see if I can find anything on this model
I can supply with the installation instructions for this unit, reversing the operation should allow you to remove it. WOuld you like to have that?
If that does not help you then I will opt out and see if anybody else may be able to help you more.