How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81935
Experience:  9+ years being an appliance technician with factory training.
13574879
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

After a power surge my ge refrigerator would nt work.

Customer Question

after a power surge my ge refrigerator would nt work. Replaced run capacitor and control board. Now just a hum. before I replaced the control board the compressor and fan would start I would hear a click and then nothing
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: about 2 years old model number GNS22EGEBFWW
JA: Do you plan on doing the work yourself?
Customer: would like to if I could
JA: Anything else we should know to help you best?
Customer: just a steer in the right direction. If its too much well get a service guy
Submitted: 11 months ago.
Category: Appliance
Expert:  Tyler Z. replied 11 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 11 months ago.

Unfortunately if the fans are running and the unit just hums but the compressor won't run, your compressor itself has shorted out and would need to be replaced I'm sorry to say.

Customer: replied 11 months ago.
Ok
Expert:  Tyler Z. replied 11 months ago.

I'm really sorry about the bad news.

Expert:  Tyler Z. replied 11 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

Customer: replied 11 months ago.
Unit fixed. Bad board. Just needed to reset the temp
Expert:  Tyler Z. replied 11 months ago.

good luck.

Customer: replied 11 months ago.
I think my description of the symptoms wasn't very good