How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I have a viking professional stand mixer. It was a gift so

Customer Question

I have a viking professional stand mixer. It was a gift so return was not an option. None of the attachments stay when inserted. Attempts to find the catch spot just means grease on hands. Tempted to toss and return to kitchen aid, but thought I would finally see if this thing could be fixed. I don't use it all because of this problem. Used to use a mixer frequently, so it's been a frustration.
JA: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?
Customer: 7 qt, 1000 watts; best I can do
JA: Do you plan on doing the work yourself?
Customer: attachments in a box: vsmfg
JA: Anything else we should know to help you best?
Customer: depends. I didn't get a viking range, fyi because of this experience. Sooo, what if this is just more chat and I need to find a service location within my area?
Submitted: 9 months ago.
Category: Appliance
Expert:  Kelly replied 9 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 9 months ago.

Viking does not make mixers, they source them from Kitchen Aid and simply brand them Viking.

May I please have your model number so I am able to provide you with accurate, model specific information?