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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Tyler Z - I've got a question!

Customer Question

Tyler Z - I've got a question!
Submitted: 11 months ago.
Category: Appliance
Expert:  Tyler Z. replied 11 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 11 months ago.

Evening Jeff, what is your question?

Customer: replied 11 months ago.
Washer does not operate. When power, normal, cold buttons are pushed ( or any other option combo) quite a bit of electronic clicking can be heard coming from the motor control board. "Add a garment" indicator lights up. (Not wash) Door does lock, though intermittent. No water enters tub. Provided 120 volts to water valves, and they work.
Expert:  Webb-Guy replied 11 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. What is the model number of your washer? It sounds like the problem may possibly be with the control board but in order to be certain I would need to model number please.

Customer: replied 11 months ago.
I hope I am connected to Tyler Z?
Customer: replied 11 months ago.
Will I get a response from Tyler Z? This is kind of confusing ...
Expert:  Webb-Guy replied 11 months ago.

My apologies I had noticed the Tyler had opted out of the question but I can open this back up and alert him you are only wanting to work with him.

Customer: replied 11 months ago.
I would appreciate that, yes! Thank you