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Okay, so to confirm, you are certain the compressor is running and the fan in the freezer is running, however, there is no cooling at all in either section?
If that is the case, the refrigerant has leaked out. The freezer should be cold within a few hours and temperatures should be stable in both sections within 24 hours. It will need to be serviced under warranty or replaced by the retailer.
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You are very welcome. I am sorry I had no better news.....
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Hello, I see this question is still open and I was just following up to see if you require further assistance.