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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Stopped making ice and is still running. The water still

Customer Question

stopped making ice and is still running. The water still seems to be flowing in the back and I can't turn it off either. Help!
JA: What's the make and model? And can you guesstimate how old it is?
Customer: About 10 years KUIS18NWJW5
JA: Do you plan on doing the work yourself?
Customer: No, but at least want to be able to shut it off and tell the technician what is wrong
JA: Anything else we should know to help you best?
Customer: Don't think so
Submitted: 10 months ago.
Category: Appliance
Expert:  Appliance Tech Dave replied 10 months ago.

Hello, this is Dave and I welcome you to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Appliance Tech Dave replied 10 months ago.

Press the On/Off button and hold it for 4 seconds. Did it turn off?

Expert:  Appliance Tech Dave replied 9 months ago.

Do you still need help?