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Hello and welcome to Just Answer. My name is ***** ***** I will be helping you with your Whirlpool Refrigerator. Can you give me the model number?
If it is a side by side refrigerator, the model number should be in the refrigerator section near the top shelf.
On this model, it is highly likely that your main control is bad. It is what controls the defrost cycle.
Have you ever had it replaced?