Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

I have a Kitchenaid bottom drawer freezer, model no

Customer Question
KBFS20EMVS11 with a clogged drain...
I have a Kitchenaid bottom drawer freezer, model no KBFS20EMVS11 with a clogged drain. The freezer is around 4 years old and has French doors on top. There is an ice maker capability. We took off the door of the freezer and think we can clear the drain once we get the back panel off from the inside. But we are having trouble getting that back panel off because we seem to have to remove several other things first and don’t see how: sliding drawer, icemaker, vent and what appears to be a sensor on the right side. How do we take those things off so that we can take off the back panel?
Submitted: 1 year ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Customer reply replied 1 year ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 1 year ago
I am about to post a photo of the bottom back area of the freezer.
Answered in 9 minutes by:
10/22/2016
Appliance Technician: Kelly, Appliance Technician replied 1 year ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,808
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Please allow me just a few minutes to prepare some information for you, thank you!

Ask Your Own Appliance Question
Customer reply replied 1 year ago
You offered to talk for additional $24. We'd rather see if we can understand your instructions.
Customer reply replied 1 year ago
When will you send those?
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

CLICK HERE

The video at the link below shows how it is installed!

CLICK HERE

Please know I am here if you have follow up questions!

You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!

Ask Your Own Appliance Question
Customer reply replied 1 year ago
What you sent me is not correct in two ways 1) I said there is an icemaker in there in my first message, and that is not shown in the instructions you sent me. We need to take that off, too. 2) The thermometer is on the right side.
Customer reply replied 1 year ago
3) Also it doesn't show you to remove the shelf and shelf rails.
Customer reply replied 1 year ago
You can see all that in the picture that I sent you.
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

I will see if another is available.

Ask Your Own Appliance Question
Customer reply replied 1 year ago
Are you still planning on sending me the correct document, or is none available?
Customer reply replied 1 year ago
Again, the document you sent me does not correspond to the KBFS20EVMS11 KitchenAid model and features I described or to the photograph that I sent you, of the inside back of my freezer. Do you have an accurate document for my model?
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,808
23,808 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

23,808 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Whirlpool water dispenser not dispensing cold water
Whirlpool model GD5NVAXSA01 dispensing water, but it is no longer cold. ice maker is making ice, freezer and fridge appear cold.… read more
Appliance Man
Appliance Man
Appliance Tech
9,891 satisfied customers
Maytag GC2227HEKS fridge is beeping incessantly. Cant get
Maytag GC2227HEKS fridge is beeping incessantly. Can't get it to stop. The temperatures are fine. I've turned the ice maker off, by lifting the handle. It's driving me insane.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
My new kitchen aid bottom freezer ice maker bin is stuck and
my new kitchen aid bottom freezer ice maker bin is stuck and I can't get it out. there is no ice in it now and we have turned the ice maker off, but it is still stuck … read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
11,271 satisfied customers
My refrigerator ice maker drops into the freezer. Purchased
My refrigerator ice maker drops into the freezer JA: What's the make and model of the fridge? And can you guesstimate how old is it? Customer: Purchased July 2017. 5 months rf263teaesg JA: Do you plan… read more
Rusty S
Rusty S
Technician
155 satisfied customers
Ice maker not working. Ice maker not working. If possible.
had ice initialy, turned I'm off now turned on but still no ice… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
My ice maker is not making ice. My ice maker is not making
My ice maker is not making ice JA: What's the make and model? And can you guesstimate how old it is? Customer: My ice maker is not making ice JA: Do you plan on doing the work yourself? Customer: If I… read more
Rusty S
Rusty S
Technician
155 satisfied customers
My ice maker isn't working. The ice maker rack is full of
My ice maker isn't working. The ice maker rack is full of frozen water. It was turned off for a time without the water supply being turned off. How can I thaw the rack? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Ice maker is not working-- panel says "ice maker off" but it
ice maker is not working-- panel says "ice maker off" but it doesn't seem to have an option to turn it on … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
The ice maker has stopped working in my freezer. model
the ice maker has stopped working in my freezer. model number … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
When I manually switch the freezer light off the ice maker
When I manually switch the freezer light off the ice maker sensor light also goes off on a kitchen aid refrigerator. Ice maker not working … read more
Appliance Guru
Appliance Guru
17,062 satisfied customers
I bought a thermometer for my freezer and fridge. It keeps
I bought a thermometer for my freezer and fridge. It keeps max and min temp in memory and after a few days of monitoring, I noticed the freezer occasionally goes up to 53 degrees. The fridge does the … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
My ice maker and freezer are not working. Lgy28968sb.
my ice maker and freezer are not working JA: What's the make and model? And have you checked the settings recently? Customer: lgy28968sb JA: Do you plan on doing the work yourself? Customer: electroni… read more
Rusty S
Rusty S
Technician
155 satisfied customers
The ice maker is not making ice and the freezer drawer next
the ice maker is not making ice and the freezer drawer next to the ice maker has a layer of ice above the drawer … read more
Appliance Guru
Appliance Guru
17,062 satisfied customers
Ice maker stopped making ice. water in ice trays but freezer
Ice maker stopped making ice. water in ice trays but freezer and frig. not cold enough. lights, motor in ice bucket all work? … read more
Engineer-Tech
Engineer-Tech
Bachelor\u0027s in Electrical Engineering Technology
877 satisfied customers
The ice maker has stopped making ice. when you open freezer
the ice maker has stopped making ice. when you open freezer door a red light is flashing on upper right wall … read more
Appliance Guru
Appliance Guru
17,062 satisfied customers
I have a kitchen Aid ice maker in the freezer, there is no
Hello, I have a kitchen Aid ice maker in the freezer, there is no ice being made. I followed your article, and the white blades are in theslight up position, above the white plastic trim piece… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
11,271 satisfied customers
The ice maker on top works but the ice maker in the freezer
the ice maker on top works but the ice maker in the freezer does not ,why? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I ordered a bottom freezer refrigerator with the ice maker
I ordered a bottom freezer refrigerator with the ice maker but now I don't want to use feature. Will it make noise if I do not connect water line (hose)? … read more
Daniel
Daniel
senior service enginner
High School or GED
2,307 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x