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Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1750
Experience:  maitenance tech at casto
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Our Samsung does not heat up. Replaced element, still no

Customer Question

Our Samsung does not heat up. Replaced element, still no heat. Checked the relay it's 120 on each leg
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: DV419AEW XAA
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: Also tested the Thermostat high limit.=.2 and the Thermal cutoff and it was .2. so all looks good
Submitted: 9 months ago.
Category: Appliance
Expert:  Webb-Guy replied 9 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Sorry to hear you are having trouble with your dryer. Hopefully we can get this solved for you. Since all of the heating components are all in good working condition that only leaves one thing. The main control board which is going to need to be replaced.

This is the part for your unit. The problem is its not telling your components to function properly and will need to be replaced.

If you have found this information helpful all I ask is you rate with 5 stars at the top so I am credited for my time. Rating does not stop you from getting back to me in the event you need me.

Customer: replied 9 months ago.
How do I troubleshoot control board. I already checked the outputs of the relay. The seem good
Customer: replied 9 months ago.
Also what can cause the control board to fail?
Customer: replied 9 months ago.
Flogged vent system maybe?
Expert:  Webb-Guy replied 9 months ago.

The control board can fail for any reason. They just wear over time and they are not made like they used to be so they fail easily. Either way there is no testing the control board only replacing. In the event it does not solve your problem which I do not believe will be the case but if it did not the site I sent you to will take it back for free.

Customer: replied 8 months ago.
Tried getting the control board from repair clinic. Did not work. Same Problem. I suspected that this would not work as I was getting the correct voltages out of the original control Board. Now What.
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 8 months ago.
Here are the #'s I got when I tested the items :
Heating Element = 9.7 Ohms Mine at 9.7
Thermostat High Limit = .1 Mine at .2
Thermal Cutoff for High Limit = .1 Mine at .2