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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My 6 yr old GE Profile Microwave has power, lights up and

Customer Question

My 6 yr old GE Profile Microwave has power, lights up and the turntable rotates, but no "heat" occurs(eg, popcorn won't pop, water won't boil). What to do?
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: As stated before, 6 yrs old; line is "Profile"
JA: Do you plan on doing the work yourself?
Customer: Heavens no
JA: Anything else we should know to help you best?
Customer: It's not free-standing, but built in to kitchen wall, above GE oven.
Submitted: 11 months ago.
Category: Appliance
Expert:  Engineer-Tech replied 11 months ago.

Hello and welcome to Just Answer. My name is***** will be helping you. Please give me a moment to review your question.

Expert:  Engineer-Tech replied 11 months ago.

Do you have the model number? It is inside the microwave when you open the door.

Expert:  Engineer-Tech replied 11 months ago.

"Profile" is a product line. The model number inside the microwave will allow me to get information for you regarding your particular microwave.