Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. It sounds like the problem is with your door lock assembly and its going to need replaced. Have you checked to see that nothing is stuck in it to prevent it from closing?
Also can you double check your model number for me it seems to be missing a few numbers. If you can get me the right number I can find the correct part you are going to need to order in order to fix this problem.