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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14782
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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Just installed a brand new GE gse25hshss refridgerator and

Customer Question

just installed a brand new GE gse25hshss refridgerator and the temperature controls are not working - or at least not lighting up. Any thoughts?
Submitted: 10 months ago.
Category: Appliance
Expert:  Appliance Guru replied 10 months ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 10 months ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.


Check the wiring at the door harness and make sure they are plugged in, then unplug it for 1 minute and plug it back in. If it still does not come on I would call warranty service out as you will likely need a board.

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Customer: replied 10 months ago.
Thanks for the quick reply. I took off the plastic grill at the bottom of the unit and there are 2 plugs - neither of which were connected. One is square and has pins in 3 of the 4 corners. The other is rectangular with 3 pins in a row. I plugged in the square one and the controls lit up. I don't see anywhere to plug the other one. Photo included.
Expert:  Appliance Guru replied 10 months ago.

Yes there should be another end to connect that too and that is the issue

Customer: replied 10 months ago.
As I mentioned previously, the controls appear to be working now, but I am still not able to find where the other plug attaches. It is part of the same wiring harness as the square plug. Do you know what it attaches to?

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