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If by the word 'out', you mean the burner isn't lighting, first vacuum the throat of the burner and the flame holes to see if there's an accumulation of soot blocking the burner gas flow. If doing this does not solve the problem, remove the burner, and wash it out with hot water.
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Hi my name is ***** ***** Would you kindly let me have the full model number please - Gags usually have 6 numbers after the KE - many thanks. Considering its age we may have problems getting you help as Gaggenau was purchased in 1995 by Bosch.
OK is the cooktop fitted into a worksurface, if so what is below it?
OK obviously the kitchen fitting company didn't factor in the easy removal for repair. Unfortunately you will have to ultimately remove the hobtop if you wan to replace the bits.