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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a Samsung297AARS and the control panel on the door

Customer Question

I have a Samsung297AARS and the control panel on the door inoperable, all I get is cubedt ice, unable to switch to crushed ice or to water or anything else on the control panel
JA: What's the make and model? And can you guesstimate how old it is?
Customer: bought it from home depot 2005
JA: Do you plan on doing the work yourself?
Customer: if it's an easy fix
JA: Anything else we should know to help you best?
Customer: Is it easy to replace the panel or should I call a repair service?
Submitted: 10 months ago.
Category: Appliance
Expert:  Kelly replied 10 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 10 months ago.

Unplug the refrigerator for at least 15 minutes to reset the electronics. Any change when plugged back in?

Customer: replied 10 months ago.
Sorry for the delay, had to turn off the circuit breaker in the basement. Refer too heavy to pull out. No change in status
Expert:  Kelly replied 10 months ago.

Well that is not what we wanted to see. The display is okay, no flashing segments, just no button functions?

Customer: replied 10 months ago.
$5 plus $24 just to get to 1st base, sorry, I'll keep looking for the answers