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Yes, if there is no fan running, that is indeed the issue! Please allow me just a few minutes to prepare some information for you, thank you!
The fan is number 10 at the link below.
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The back panel (inside the freezer) comes off to access that fan motor. It should run anytime the compressor is on.
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It is possible that it is not defrosting but normally that water will not be visible. The heat and fan down by the compressor evaporates it. The fan cycles with the compressor, so it should not be running when the compressor is off.
If you pull that rear panel, you will be able to tell real quick if it is a defrost issue or not. There should not be any frost blocking the air flow.
Okay, good, that means you have a defrost issue.
That model uses an electronic defrost control. That is most likely faulty, not the heater.
Do you have a meter to perform any electrical testing with?
Okay, well there are three components in the defrost circuit; the heater, control and thermostat.
The control is mounted in the box where the temperature is adjusted, shown as number 4 below.
The heater is number 4 below, the thermostat is not pictured but is mounted at the top right corner of number 5 below.
The thermostat and electronic control are most likely to be faulty. The heater rarely fails and usually breaks or burns when it does, so it can be visually inspected.
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Hello, I see this question is still open and I was just following up to see if you require further assistance.