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Hi my name is Robert....
What is the MODEL of the Norcold???
Should be a sticker inside the door with that info, IF this is a Norcold 1200 series go to the outside access panel and let me know if you see a small black box with a led on it, need to know if the LED is on or blinking, it would be red.... Follow ups are included, I will also make a phone service available to you, there is an added fee for that.... IF not this format is fine...