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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21997
Experience:  Highly accurate diagnostician with over 30 years experience!
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Fridge power is on light works etc. but display reads OFF

Customer Question

Fridge power is on light works etc. but display reads OFF and not cold
JA: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?
Customer: No, I will try that. How long should I leave unplugged?
JA: Do you plan on doing the work yourself?
Customer: I have someone coming out Tuesday but want to try to troubleshot it before hand
JA: Anything else we should know to help you best?
Customer: How long should i keep it unplugged?
Submitted: 9 months ago.
Category: Appliance
Expert:  Kelly replied 9 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 9 months ago.

Is your refrigerator a Samsung?

Customer: replied 9 months ago.
Customer: replied 9 months ago.
I was told to power it off, is this the case
Expert:  Kelly replied 9 months ago.

Looking at the dispenser and control area on the front, press and hold the top left button and the one right below it. Does it turn on?

Customer: replied 9 months ago.
i just paid the 5 dollars why can't I get an answer
Expert:  Kelly replied 9 months ago.

I( gave you an answer, do you not see it?

Expert:  Kelly replied 9 months ago.

Looking at the dispenser and control area on the front, press and hold the top left button and the one right below it. Does it turn on?

Customer: replied 9 months ago.
ok let me try that
Expert:  Kelly replied 9 months ago.

Thank you, ***** ***** posted, please.

Customer: replied 9 months ago.
ok the OFF is not on anymore. Should the little fridge and freezer icon be on ? They usually are not, they are now
Expert:  Kelly replied 9 months ago.

Excellent! It was in a DEMO mode and should be working now! Good job!

Please know I am here if you have follow up questions!

You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!

Customer: replied 9 months ago.
Thank you, ***** ***** the icons off. Is that correct. and thank you
Expert:  Kelly replied 9 months ago.

Yes, you should be all set! :-)

Customer: replied 9 months ago.
Great, thank you.
Expert:  Kelly replied 9 months ago.

You are very welcome, take care!

I hope I have earned your 5 star rating using the stars at the top of the page!

Expert:  Kelly replied 9 months ago.

Hello, I see this question is still open and I was just following up to see if you require further assistance.