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My ge convection oven had an electric flash when my wife was

Customer Question
turning it on and now...
my ge convection oven had an electric flash when my wife was turning it on and now it does not generate heat. smelt like electric short after. what could it be?
Submitted: 1 year ago.Category: Appliance
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Answered in 5 minutes by:
10/16/2016
Appliance Technician: Kelly, Appliance Technician replied 1 year ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,803
Experience: Highly accurate diagnostician with over 30 years experience!
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Appliance Technician: Kelly, Appliance Technician replied 1 year ago
  1. Where was the electric flash from, could you tell?
  2. May I please have your model number so I am able to provide you with accurate, model specific information?
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Customer reply replied 1 year ago
ge monogram ZET837SB255
flash was above door or from panel
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

See the diagram at the link below. Near which part, or close to?

CLICK HERE

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Customer reply replied 1 year ago
Maybe 16
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Are you able to perform some disassembly for inspection?

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Customer reply replied 1 year ago
i don't want to pay an additional $24 to talk which would double cost and I have never used this service. Sorry!
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Sorry, that is an auto offer, I have no control over those.

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Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Are you able to perform some disassembly for inspection?

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Customer reply replied 1 year ago
my wife is cooking with the regular over so I could not turn off electricity at this time. I assume you need me to turn off electricity to kitchen area. If so, can we reconvene in a couple hours?
Customer reply replied 1 year ago
Am I looking at the upper diagram or only the lower one?
Customer reply replied 1 year ago
should i be expecting a response?
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Just the top one, you just need to get access to the back of the control panel.

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Customer reply replied 1 year ago
Looks quite complicated. What do you think are most likely causes and reason for disassembling? thx
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

The control has likely shorted (the electric incident) and disassembly will be required to see what has happened. If it flashed, it will be visible.

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Customer reply replied 1 year ago
You think control has shorted but it does affect digital display which are working. does that mean separate wiring?.
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Well, something in that area if that is where the flash came from. It may be a melted wire, a connection that came off, hard to say until we get a look inside.

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Customer reply replied 1 year ago
Seems this requires a professional to disassemble and diagnose - don't you think?
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Well, if you are not comfortable with disassembly, yes. It will cost about $150 or more to have it diagnosed, plus labor and parts.

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Customer reply replied 1 year ago
Okay, what time can I expect you......Kidding ! Thanks for your time but I am not comfortable disassembling.
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

The trip charge would probably be pretty hefty, I am in south central Montana! :-)

Have a great weekend in spite of this hiccup!

Please know I am here if you have follow up questions!

You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!

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Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Hello, I see this question is still open and I was just following up to see if you require further assistance.

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Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Hello, I see this question is still open and I was just following up to see if you require further assistance.

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