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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Gas range Model #JGR7708SSISS, Serial # 7A210914P. I steam

Customer Question

Gas range Model #JGR7708SSISS, Serial # 7A210914P. I steam cleaned my oven and now the door will not unlock. Its making terrible noises. PLEASE HELP?
Submitted: 11 months ago.
Category: Appliance
Expert:  Kelly replied 11 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 11 months ago.
  1. Is the noise coming from the lock motor or can you tell?
  2. Can you please double check that model number?
Customer: replied 11 months ago.
Please answer my question, the noise is driving me crazy!!!!!
Expert:  Kelly replied 11 months ago.

Please answer my questions.

  1. Is the noise coming from the lock motor or can you tell?
  2. Can you please double check that model number?
Customer: replied 11 months ago.
Do not call me, having a terrible problem logging into my account.
Expert:  Kelly replied 11 months ago.

I will place your question back to the list.

Customer: replied 11 months ago.
I unplugged the stove before the noise drove me insane. What does placing my question back to the list mean?
Expert:  Kelly replied 11 months ago.

I am not able to get answers from you to my questions to allow me to help you. Another will respond if they feel they are able to help.

Expert:  Webb-Guy replied 11 months ago.

Did you try holding the cancel button down for 5 seconds to see if that would clear it and open up?