How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22547
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

My kitchenaid dual fuel range clean option wont work

Customer Question

my kitchenaid dual fuel range clean option wont work
Submitted: 11 months ago.
Category: Appliance
Expert:  Kelly replied 11 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 11 months ago.

The clean cycle will not work if the latch motor is not locking the door.

  1. Does the door lock?
  2. Any error codes come up on display, like F5?
  3. May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 11 months ago.
no error message, the model number is *****
Expert:  Kelly replied 11 months ago.

Does the door lock?

Customer: replied 11 months ago.
can you please just write your recommendations, I don't want to pay extra for phone call
Expert:  Kelly replied 11 months ago.

Yes, I am trying to get some more information from you. The phone call option is an auto offer, I have not control over those.

Expert:  Kelly replied 11 months ago.

Does the door lock?

Customer: replied 11 months ago.
thanks, ***** ***** does not lock when I turn it to clean
Expert:  Kelly replied 11 months ago.

Okay, so the door latch is likely faulty. Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 11 months ago.

See the attached pages showing how to access the door latch assembly. The top must be removed to access it.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

CLICK HERE

Please know I am here if you have follow up questions!

You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!