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The condenser coils in my freezer keep freezing up - I've

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The condenser coils in my...
The condenser coils in my freezer keep freezing up - I've used a blow dryer to unfreeze and it worked for a week or so - now my Kitchenaid refrigerator is not keeping the temp correctly again - what can I do?
Submitted: 1 year ago.Category: Appliance
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Answered in 5 minutes by:
10/15/2016
Appliance Technician: Kelly, Appliance Technician replied 1 year ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,351
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 1 year ago

May I please have your model number so I am able to provide you with accurate, model specific information?

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Customer reply replied 1 year ago
KSSP36QHS00
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Thank you! Do you have a meter to perform any electrical testing with?

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Customer reply replied 1 year ago
Are you there?
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Yes. Do you have a meter to perform any electrical testing with?

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Customer reply replied 1 year ago
No - but I can get one. Why?
Customer reply replied 1 year ago
I don't understand - I know my electrical power is correct - has been for many years. What else could be the problem?
Customer reply replied 1 year ago
It seems as if the unit is running constantly. Could it possibly be that the condenser coils are bad??
Customer reply replied 1 year ago
if so, I assume they would need to be replaced. If so, what would that run?
Customer reply replied 1 year ago
Are you there??
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

We would need to test the heater and the thermostat. Are you able to access the coil area to test these?

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Customer reply replied 1 year ago
my friend I believe will be able to do this. Thank you
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Okay, great! Once you remove that rear cover, the heater and thermostat may be tested for continuity. The thermostat is in the upper right corner, it must be tested while cold, so test before thawing. Let me know what you find!

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John
John
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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