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Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Your right, typically this does signify that the door is open but since that is not the case with yours its because the temp is not right n the fridge. Now do you happen to hear the fans running in the back? How about the control panel on the front is it working?
Alot of times it turns out the problem is with your thermistor and will need to be replaced if the fans are working properly and the control board is working
I wanted to check in with you to see how its going today.