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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81931
Experience:  9+ years being an appliance technician with factory training.
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My Fridge is running but but is not cooling, 1 year old

Customer Question

my Fridge is running but but is not cooling
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: 1 year old WRT318FMDB
JA: Do you plan on doing the work yourself?
Customer: If I can
JA: Anything else we should know to help you best?
Customer: is a lot ice on the back part of the freezer
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 1 year ago.

If you see a tone of frost build up on the back wall of your freezer, either the fan behind the back panel in the freezer is no longer running, or you have a failed defrost component. If the unit is less than a year old, call warranty and they will replace the faulty part at no charge. If the unit is over a year old, you need to remove everything out of the freezer including the shelves and the icemaker, and then thaw the back panel out with a hair dryer. Then remove the screws going into the back panel and remove the back panel. Use a hair dryer and thaw all the frost out behind the back panel. If you have a multimeter, test continuity through the heater and the defrost thermostat. If either part has no continuity---replace it. If both parts check good, you need a new control board because that is what controls the defrost function.

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Expert:  Tyler Z. replied 1 year ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?