Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Give me just a moment to pull up some information on your unit and I will be right with you.
I am having a hard time locating your model number can you double check that for me please.
That is what I needed one moment please.
So when you are selecting buttons on your control panel they are not reacting?
If they work when you press them I would like to put your unit into diagnostics mode so we can figure out what is going on. I will send over an offer for your service manual to assist you with doing this.
Ok its not going to give errors until we send it into diagnostics mode, If the control panel is not doing what you are telling it to do then your problem is with the control panel and will need to be replaced.
Since it is less than a year old there is a possibility that its still under warranty and i would call where you purchased it from to see if they will send someone out to repair this for you for free.
I sent over the offer for the service manual if you accept that I can send it personally to you.
Door lock motor is actuated. Door
unlocks, and then locks again.
Pump is activated for 15 seconds.
• Door Lock System
• Drain Pump
Since the unit is locking then your problem lies in your drain pump. Is it staying locked when its trying to enter a cycle?
Do you happen to have a multimeter? We can check the drain pump to see if its functioning?
just one moment
I know this is not your unit persay but its the same concept.
How is it going?
Just wanted to check in with you to see if anything further was figured out.
I noticed your question was still open so I wanted to follow up with you to see if you were needing anything further?