How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Webb-Guy Your Own Question
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2017
Experience:  maitenance tech at casto
Type Your Appliance Question Here...
Webb-Guy is online now
A new question is answered every 9 seconds

I have a model: RFG297AAWP. It is not making ice and is

Customer Question

I have a model: RFG297AAWP. It is not making ice and is making a knocking sound. I am doing the test mode on F2. do you have any other suggestions? thanks!
Submitted: 11 months ago.
Category: Appliance
Expert:  Webb-Guy replied 11 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. When was the last you changed the water filter?

Expert:  Webb-Guy replied 11 months ago.

Alot of times when this happens it turns out to be the water filter or the water inlet valve is at fault. That is why I am asking. If your water filter is not old do you have a multimeter that you can test the water inlet valve with?