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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22876
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a maytag centennial he washer and the drum isnt

Customer Question

i have a maytag centennial he washer and the drum isnt turning. the belt is good
JA: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?
Customer: couldnt find a model number...maybe w10420382a and ive had it for about a year
JA: Do you plan on doing the work yourself?
Customer: if i can
JA: Anything else we should know to help you best?
Customer: well the washer fills with water ok...the lid lock will start blinking
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 year ago.

The model tag is at the back of the opening where the clothes are loaded. Can you post the model number, please?

Customer: replied 1 year ago.
Expert:  Kelly replied 1 year ago.

Does the tub ever turn after you start a cycle?

Customer: replied 1 year ago.
Expert:  Kelly replied 1 year ago.

The tech sheet for your model is attached. Are you able to follow its instructions to retrieve the stored error codes?

Customer: replied 1 year ago.
all lights escept lid locked blink green
Expert:  Kelly replied 1 year ago.

On that 3rd page, it shows how to get to the error codes. Can you get those and see what comes up?

Customer: replied 1 year ago.
ok here goes in order
done spin
done rinse
rinse spin
rinse spin done
wash done
wash spin
wash spin done
Expert:  Kelly replied 1 year ago.

All those errors were in the control?

Expert:  Kelly replied 1 year ago.

I think you initiated the auto test mode. Did it turn the tub at any point?

Customer: replied 1 year ago.
no i didnt do the test fully..the test displayed rinse spin and done lights
Expert:  Kelly replied 1 year ago.

The mode shifter is most likely faulty. That is, by far, the most common to cause the issue you are seeing and the F7 error. Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 1 year ago.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!


The video at the link below shows how it is replaced!


Please know I am here if you have follow up questions!

You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!