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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Whirlpool side by side refrigerator freezer cold

Customer Question

Whirlpool side by side refrigerator freezer cold refrigerator not cold when freezer door open air flows through the mechanical diffuser when freezer door closed no air flow to the refrigerator
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: 10 years or so. ED2NHGXVQ00
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: No
Submitted: 9 months ago.
Category: Appliance
Expert:  Tom Goellner replied 9 months ago.

Youneed to remove the back wall inside the freezer to see what is causing the obstruction to air flow ( probably the coil is jfrozen up). Get jback after doing this