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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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I need answers about food not heating in a Turnabout Mdl

Customer Question

I need answers about food not heating in a Turnabout Mdl 564877-10/03 38436908 FCC ID ABM964T04 microwave. The microwave plate gets hot, but the fresh white potato does not get soft. I wet it, made slits in it, but butter on the potato and then put it in the microwave. Maybe I pressed the wrong instructions, but I set it for 3-4 minutes about 4 times and the potato did not get any softer. The butter melted. What buttons should I press because maybe I did not do it correctly?
JA: Did you double-check the thermostat's settings? And what about the filters?
Customer: Where do you find the thermostat setting and the filter?
JA: Do you plan on doing the work yourself?
Customer: Yes.
JA: Anything else we should know to help you best?
Customer: No.
Submitted: 10 months ago.
Category: Appliance
Expert:  Webb-Guy replied 10 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. What buttons are you pressing when doing this? Is the only problem with potatoes not getting softer? If the plate is heating up and the butter is melting the unit is doing its job so I cant understand what you may or may not be doing wrong.