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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 79414
Experience:  9+ years being an appliance technician with factory training.
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Lock/Unlock light is on and washer will not work. Just got

Customer Question

Lock/Unlock light is on and washer will not work. Just got back from trip I need it to work. I have pressed the button lock/unlock and it starts blinking but it stops and just stays lit. I have tried pressing the power button at the same time and I have tried pressing the pause/cancel button at the same time and nothing changes. The loading door can open and close. Monette Wood. Machine was purchased in 2013 model WFW9550WW10. Type 199-02
Submitted: 9 months ago.
Category: Appliance
Expert:  Tyler Z. replied 9 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 9 months ago.

All you should need to do is press and HOLD the lock button for 5 seconds. If that doesn't remove the control lock then unplug the washer for 5 minutes and try again. If it still won't work, the front interface control board has failed and would need to be replaced I'm sorry to say.

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Expert:  Tyler Z. replied 9 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?