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Ask Webb-Guy Your Own Question
Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1821
Experience:  maitenance tech at casto
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The ice bucket is stuck on the door and ice won't dispense.

Customer Question

the ice bucket is stuck on the door and ice won't dispense. what should I do
Submitted: 10 months ago.
Category: Appliance
Expert:  Webb-Guy replied 10 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one who will assist you. What is your model number of your unit?

Customer: replied 10 months ago.
Rs267
Expert:  Webb-Guy replied 10 months ago.

There should be some letters that come after that number.

Customer: replied 10 months ago.
TDRS
Customer: replied 10 months ago.
are you telling me I need a repairman?
Expert:  Webb-Guy replied 10 months ago.

No not at all neither one are hard to replace.

Expert:  Webb-Guy replied 10 months ago.

The auger motor spins the auger blade and pushes the ice through the dispenser chute. If the auger motor is burned out or defective, the ice won’t move forward and fall through the chute. To determine if the auger motor is defective, pull out the ice bucket and turn the bucket auger by hand. If the auger turns freely, use a multimeter to test the auger motor for continuity.

Customer: replied 10 months ago.
Yeah I need a repairman
Expert:  Webb-Guy replied 10 months ago.

Well I do hope you have found this information helpful. Repair either of these are not difficult but I do understand if you don't feel comfortable doing so. Either way if you found my information helpful all I ask is your rate with 5 stars at the top. Rating does not stop you from getting back to me in the event you need me.

Customer: replied 10 months ago.
How do we get the bucket off the door
Expert:  Webb-Guy replied 10 months ago.

I just wanted to follow up with you to see if there was anything else that you need? If not please rate with 5 stars at the top so I am credited for my time. Rating does not stop you from getting back to me in the event you need me.

Customer: replied 10 months ago.
None of what you said was what was wrong. Had a repairman come today