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In the diagram at the link below, did you remove the number 16 rear cover to access the defrost drain?
If the drain was thawed and froze up again, you will need to install the drain heater that was designed for this issues. Please allow me just a few minutes and I will get you information for that repair.
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The heater kit at the link below is easy to install and will prevent the drain from freezing up again. It is very easy to install and comes with instructions. Be sure to thaw the drain completely and you should have no further trouble!
You don't need to have it unplugged for long, just long enough to remove that rear panel in the freezer and thaw the drain. Typically, it takes about 30 minutes. Be sure not to use anything sharp to remove the ice!
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Oh, I apologize. Yes, the rear panel from inside the freezer will need to be removed. Once the food has been taken out, there will be screws to remove and the panel will pull off. Once it is off, you will see the aluminum evaporator coil. At the very bottom, you will see the drip tray and the drain hole. Thaw that tray and drain hole and then you can install the heater. I will see if I can find you a video. Please allow me just a few minutes.
See the link below.
The ice maker will need to be removed. There are three screws, two above the ice maker and one below. Then, it will simply unplug.