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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Our Whirlpool Duet washer starts, begins to fill the

Customer Question

Hi Pearl! Our Whirlpool Duet washer starts, begins to fill the machine, then stops, and the red cancel/pause button lights up. Any suggestions? Thanks!
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: It's about 5 years old, front loader. We're trying to find the model number.
JA: Do you plan on doing the work yourself?
Customer: Possibly, it depends on what's wrong.
JA: Anything else we should know to help you best?
Customer: I think that's it, thanks!
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from Just Answer and the Appliance Catigory
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

open the door the model /serial tag is on the washer face frame around the exterior of the clothes opening .

I will need it to be able to pull up ANY info on the unit.

Expert:  Whrlp Master Tech replied 1 year ago.

Do you still need assistance with your question?