Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

We bought a Whirlpool Gold series refrigerator back in

Customer Question
January or February of 2015...
We bought a Whirlpool Gold series refrigerator back in January or February of 2015. We were about to build a house and found a good deal on it. We finally installed it in our house this summer, and it constantly has frost/ice in the freezer compartment. It's even hard to open unless you remember to do it at least twice a day. My husband said it was off track and fixed that, but the problem continues. Any ideas of what is causing this?
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: Model # is WRX988SIBM01. We bought it at Lowe's. I assume it was brand new, although they did tell us that someone had bought it and returned it because the freezer was off track and kept running. The paperwork that came with it said that a technician had simply put it back on track.
JA: Do you plan on doing the work yourself?
Customer: Hello? Are you still there?
JA: No. I'm the Appliance Technician's Assistant.
Customer: My husband is a mechanic. If possible, he can do the work. Does it involve ordering a part?
JA: Anything else we should know to help you best?
Customer: Not anything I can think of. I'm NOT a mechanic! Ha.
Submitted: 1 year ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 day by:
10/3/2016
Appliance Technician: Master Tech, Whirlpool Master Technician replied 1 year ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 11,310
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from Just Answer and the Appliance Catigory
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

If the doors rubber door gasket seem to be sealing properly on all the door then I would have to suspect that you have a defrost system issue.

and with it doing this from day one I suspect that you have a wire off one of the defrost circuit components.

You can try running a manual service diagnostics on it to manually advance the unit into a defrost diagnostics and also run a defrost mode.

To EXIT SERVICE DIAGNOSTICS Mode: You have a total of six switches starting from the left is #1 and the far right is #6 .

so from left to right is #1 ,#2 ,#3, #4 #5 #6 .

You can do one of the following 3 options:

• Press SW1 and SW2 simultaneously for 3 seconds.

• Disconnect the product from power.

• Allow 20 minutes to pass. Following the exit of the diagnostic mode, the controls will then resume normal operation.

Each step must be manually advanced.

Press SW5 to move to the next step in the sequence.

Press SW4 to back up in the sequence to the previous step.

Just run the diagnostics until you get to step #6 this will test the defrost circuit.

Let me know if it shows 02 for an open biametal /heater

And test #7 will turn the defrost mode

And after it has been on for about 10 min open the freezer door and tell me if you hear any popping or crackling.

Diagnostics will begin at Step 1. Each step is displayed in the two digits of the dispenser user interface display. The step results are displayed in the two digits on dispenser user interface display 2 seconds after the step number is ***** An amber order filter light will be shown to designate that the step number is ***** displayed and a red replace filter light will be shown to designate that the status of the step is being displayed. All button and pad inputs shall be ignored and all inputs shall be off except as described in the actions for each step.

Service Test - 1 FC thermistor • The board will check the resistance value of the thermistor and display flashes results on the Temp Display. (01 = Pass, 02 = Open, 03 = Short)

Service Test - 2 RC thermistor • The board will check the resistance value of the thermistor and display the results on the Temp Display (01 = Pass, 02 = Open, 03 = Short)

Service Test - 3 Evaporator fan motor and air baffle motor • Control the RC & FC Evaporator Fan Mtrs. by depressing SW3 (01= Both Fan Mtr. off. 02 =FC Fan on.) • Depress SW3 once to advance. Step 3 will flash quickly and advances to steps 13/23 very quickly. The result is RC Fan on, Pantry Air Damper on. Pantry Air Damper will open and close automatically. (13= Damper Open. 23= Damper Closed). Verify air flow inside pantry on left hand side when damper is open, (13 displayed). Air flow in pantry will cease when 23 is displayed). • Depress SW3 to advance to last step. (04 = Both RC & FC fans on).

Service Test - 4 Compressor/ condenser fan motor/evaporator fan • There will be a delay of 3 seconds before start of sub step 01. Each step is timed and be automatically proceed tho the next step. User will not be allowed to exit step. If exit is attempted, an invalid chime will be produced. • Control the Sealed System loads selecting SW3 (01 = Initialize Dual Evap Valve in home position (4min), 02 = Close both RC&FC Evap Valve (1min), 03 = Turn compressor ON (1min), 04 = Keep compressor ON, drive the valve to RC position & turn RC fan ON, 05 = Keep compressor ON, drive the valve to FC position & turn FC fan ON. Verify air flow from the evaporator fan. Note: Advance quickly through step 4 to keep from locking in. Once locked in you can’t exit, must wait wait ten minutes approximately.

Service Test - 5 Compressor Status / Speed • Initial Display 02 = Minimum speed • Depress SW3. Display = 03. Compressor Ramps up to Max speed. When Max speed reached, 01 displayed. • Depress SW3. Display = 04 Speed ramps down from Max to minimum speed. Display = 02

Service Test - 6 Defrost heater/Bi-metal • Note: if bi-metal is open, it will need to be by-passed for heater to operate. Heater should be on. Display will be blank until a valid reading is displayed. (01 = Bi-metal closed, 02 = Bi-metal open)

Service Test - 7 Defrost mode Selection • The defrost mode can be set by using SW3. In ADC Mode the product will automatically defrost after a minimum of 8 hours of compressor runtime up to maximum of 96 hours of compressor runtime, depending upon product usage. In Basic Mode the product will automatically defrost after 8 hours of compressor runtime. (01 = ADC ON, 02 = Basic Mode ON 8 hour timer.)

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 1 year ago

I have not heard back from you do you still need assistance with your question?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
Well, I'm not sure. We've just moved in and it seems like something is going on everyday. I am doing dishes in a bathroom sink. :( It seems to me that the rubber seal around the freezer door has never fit properly. My husband says that it was not fitting well on the right side. So he took everything out, fixed some kind of problem with it not running right on the tracks. Then he put it back and then the left side started frosting over. Now the whole thing is just a frosty compartment. I suspect some kind of part is warped or otherwise not entirely straight and true. Of course, I know nothing other than just common sense. The terms you used in your reply I would need to show my husband, and he is the one who has practically no time at the moment. Maybe we can check it out more thoroughly over the weekend and then I can let you know. Thanks.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 1 year ago

ok that is fine.

i have to keep the conversation active or it will time out after a preset time.

I will be on line Saturday morning till around Noon EST

Ask Your Own Appliance Question
Customer reply replied 1 year ago
I'm sorry, my husband ended up having to work this morning. It seems like we stay in a tizzy all the time, with something always going on. I can tell you spent a lot of time on the answer you gave us and I haven't even had a chance to show it to him yet. If we time out I may have to return to this issue at a later time. It's a good web site, though. :)
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a small F S refrigerator freezer that the freezer
I have a small F S refrigerator freezer that the freezer operates but the refer stopped working. Is it repairable or should I ditch it? … read more
Daniel
Daniel
senior service enginner
High School or GED
2,309 satisfied customers
Freezer is not working. I have not open freezer fora few
freezer is not working. I have not open freezer fora few days and today I noticed all my food is thawed out. Setting for freezer is on 6.serial #k61420186 model wrf535smbmoo … read more
travis webb
travis webb
tech.
2,417 satisfied customers
I have an upright freezer that is leaking water .And freezer
I have an upright freezer that is leaking water .And freezer is defrosting had to remove food .This is a G.E.model no.DID 20DPA THE. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Freezer is 0 temp fridge is at 55 we defrosted still same.
freezer is 0 temp fridge is at 55 we defrosted still same … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
The freezer...on the bottom of the fridge...periodically
The freezer...on the bottom of the fridge...periodically leaks a little water on the floor. … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
My Freezer. my freezer door is jammed and I cannot open it.
My Freezer. my freezer door is jammed and I cannot open it. … read more
Rusty S
Rusty S
Technician
155 satisfied customers
I have a Maytag refridgerator / freezer and the freezer wont
I have a Maytag refridgerator / freezer and the freezer wont freeze, but the fridge worksFFTR1814TW(-623739 … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
Whirlpool side by side refrigerator. Freezer working fine;
Whirlpool side by side refrigerator. Freezer working fine; refrigerator will not cool properly. Coils have been cleaned, fan in back is working. What should be checked next? … read more
Master Tech
Master Tech
Whirlpool Master Technician
11,310 satisfied customers
I have a whirlpool frenchdoor bottom freezer and rhe freezer
I have a whirlpool frenchdoor bottom freezer and rhe freezer has veen getting stuck when trying to open (rubbing on ice build up on the bottom of the freezer and not 100% sealing on 1 side. Is it safe… read more
travis webb
travis webb
tech.
2,417 satisfied customers
Have uppr refrigerator, lower freezer. The freezer will not
have uppr refrigerator, lower freezer. The freezer will not freeze. Refrigerator seems to work ok. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Where is the switch for the light in the freezer for a
Where is the switch for the light in the freezer for a Maytag French Door Bottom Mount refrigerator? … read more
Master Tech
Master Tech
Whirlpool Master Technician
11,310 satisfied customers
There is water in my freezer part of my fridge/freezer. Much
There is water in my freezer part of my fridge/freezer. Much of the contents have thawed. Would it help to vacuum the fan and coils? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
The freezer part of our Frigidaire freezer seems to be
Hey, so the freezer part of our Frigidaire freezer seems to be running warm, even at the coldest setting … read more
travis webb
travis webb
tech.
2,417 satisfied customers
Thermostat in he freezer is not working. GE Profile freezer
When I set it to 0 it reverts back to 27-37. Doesn't stay on 0… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My freezer is not working properly. the coils in the freezer
my freezer is not working properly. the coils in the freezer are cold and have frost on the top half only. the bottom half do not get cold, the fridge area is working perfect. can you help, freezer do… read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
My whirlpool gold refrigerator freezer is frozen in freezer
My whirlpool gold refrigerator freezer is frozen in freezer part and cold on bottom of fridge but top of fridge is warm … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Need help with refrigerator/freezer. GE GSS25LSQASS. Freezer
freezer is thawing too much. causing ice in bin to become solid.… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Kitchen aid refrigerator / freezer with freezer compartment
Kitchen aid refrigerator / freezer with freezer compartment on top, model number KTRS 19 KDWH00 , serial number EE0719301 , mfg date 02/95, Fan in freezer compartment is making noise, gets louder when… read more
Master Tech
Master Tech
Whirlpool Master Technician
11,310 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x