Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello and welcome to just answer my name is ***** ***** I will be the one who will assist you. Is there water in the unit at all?
I want you to hit the drain spin button to see if that will help open the door.
You turned the power back on right? One moment while I pull up your service manual.
1.Unplug washer or disconnect power.
2.Remove the top washer panel.
3.Reach down along the inside of the front(between tub and ACU) and locate the top of the door switch/lock assembly
4.Located on the top of the door switch/lock assembly is a ring-shaped tab
5.Gently pull the tab upward about ¼" (6 mm) or until a click is heard.
6.The door may be opened.
I can send over the service manual to assist you if you accept the offer.
Did you receive the offer more for the service manual?