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My whirlpool has a lock out feature and I can not get it

Customer Question

My whirlpool has a lock out feature and I can not get it unlocked. any ideas. someone suggested a new filter but that didn't work.
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: It was purchased new 11/10/2012. And the mode no. is Whirlpool 30" French Door
JA: Do you plan on doing the work yourself?
Customer: WRF560SEYW is the model no. and im alone so will have to get someone if it is too difficult
JA: Anything else we should know to help you best?
Customer: the ice maker takes a long time to make ice,
Submitted: 10 months ago.
Category: Appliance
Expert:  applianceguy replied 10 months ago.
Give me a min. Will look up unit
Expert:  applianceguy replied 10 months ago.
Press and hold fast cool for three to five seconds
Expert:  applianceguy replied 10 months ago.
If that does not work, unplug unit for 5 min
Expert:  joseph-cssm replied 10 months ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. (http://www.justanswer.com/appliance/9xxnj-whirlpool-lock-feature-not.html?rpt=1350). Thank you, ***** ***** Customer Support Team.