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applianceguy
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 1902
Experience:  Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
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I have a GE Profile Model # PSSMSWCSS refrigerator side by

Customer Question

I have a GE Profile Model # PSSMSWCSS refrigerator side by side. The Led controls on the outside of the unit do not light up nor does the unit dispense ice or water. The unit is not cooling on either side there is no fan noise or compressor noise.
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: 8 Years PSSMSWCSS
JA: Do you plan on doing the work yourself?
Customer: If I can
JA: Anything else we should know to help you best?
Customer: NO
Submitted: 9 months ago.
Category: Appliance
Expert:  applianceguy replied 9 months ago.
Can you check that model#. I do not see it listed
Customer: replied 9 months ago.
PSS26MSWCSS
Customer: replied 9 months ago.
Are you there
Expert:  applianceguy replied 9 months ago.
Let me look
Expert:  applianceguy replied 9 months ago.
You have a mother board on back that sends power to display board and compressor. That board will need to be replaced
Expert:  applianceguy replied 9 months ago.
Part#WR55X10942
Customer: replied 9 months ago.
I live in Waco, Texas where is the quickest and best place to order part
Expert:  applianceguy replied 9 months ago.
Check for local appliance part store. If not I use Marcone.com
Customer: replied 9 months ago.
Can you send steps to remove old board and install new board.
Do I need to unplug unit while waiting for part?
Expert:  applianceguy replied 9 months ago.
unplug unit. Simple to install. Four screws hold on cover. Couple tabs and maybe couple screws to remov board. All wires are only able to plug into correct tabs
Customer: replied 9 months ago.
If this doesn't work how do I get back to you and will I be charged again?
Expert:  applianceguy replied 9 months ago.
It will work. Very common problem with this unit. Just reply back to this question
Customer: replied 9 months ago.
Could the unit just be in defrost mode? It still feels cool in unit.
Expert:  applianceguy replied 9 months ago.
Not with display not working
Customer: replied 9 months ago.
OK. Thank you.
Expert:  applianceguy replied 9 months ago.
Welcome