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Ask Webb-Guy Your Own Question
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2096
Experience:  maitenance tech at casto
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My whirlpool cabrio dryer will not start. The sensing light

Customer Question

My whirlpool cabrio dryer will not start. The sensing light comes on. What does that mean?
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: It came with my townhouse so I'm not sure. It just says whirlpool cabrio steam???
JA: Do you plan on doing the work yourself?
Customer: No. I wasn't sure if it would even require work.
JA: Anything else we should know to help you best?
Customer: That's it. Any simple ideas? Where is the sensor? Is there some simple trouble shooting I might be able to do?
Submitted: 1 year ago.
Category: Appliance
Expert:  Webb-Guy replied 1 year ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you today. Do you happen to know the model number of your dryer?

Customer: replied 1 year ago.
Where would I find the number?
Customer: replied 1 year ago.
Expert:  Webb-Guy replied 1 year ago.

You will need to open the door and inspect inside the door trim.

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Did you get that?
Expert:  Webb-Guy replied 1 year ago.

Yes I did looking into it now.

Customer: replied 1 year ago.
Expert:  Webb-Guy replied 1 year ago.

We are going to need to put your unit into diagnostics mode to pull the codes off I just sent over an offer more to send you that manual privately.

Customer: replied 1 year ago.
No thanks. Sounds much more complicated than what the website suggested. No ideas on a sensor error? Why do I have to pay more for the help I'm supposed to be receiving??
Expert:  Webb-Guy replied 1 year ago.

It just makes it easier to send the manual to access it but I can send the information this way. Just not the whole manual. One moment please.