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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Sears standup kenmore freezer, 2 years old. It is not

Customer Question

sears standup kenmore freezer, 2 years old. It is not keeping food frozen. Motor running but cant hear the compressior kicking in? How do I trouble shoot?
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: model # 253 - 28432804 Probably bought in 2011 Manufactured 5/10
JA: Do you plan on doing the work yourself?
Customer: dependfs on what is required.
JA: Anything else we should know to help you best?
Customer: The food in the back is still frozen so thought it might be a door seal problem
Submitted: 9 months ago.
Category: Appliance
Customer: replied 9 months ago.
The door seal seems ok. The red hi temp light is on and occasionally blinks? I unplugged the freezer and re-plugged it a few minutes ago to see if software would reboot. Increased the temperature to level 7 last night but did not see much change this morning. It is running quietly and I am hearing no vibration.
Customer: replied 9 months ago.
The hi temp light has gone off
Expert:  Webb-Guy replied 9 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one who will try to assist you today. Has the compressor still not kicked on?