Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

Have a Monogram wall oven and just replacing the LCD part

Customer Question
and still getting no response...
Have a Monogram wall oven and just replacing the LCD part and still getting no response after the new part installed?
JA: What's the make and model of your oven? And can you guesstimate how old it is?
Customer: GE Monogram ZET 1R M3SS Serial AV6 121090. About 5 -6 years old. We live on the ocean and have had to change this same part once before
JA: Do you plan on doing the work yourself?
Customer: I have a tech on island doing the work now
JA: Anything else we should know to help you best?
Customer: He is asking if there is a reset process
Submitted: 1 year ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
9/29/2016
Appliance Technician: Kelly, Appliance Technician replied 1 year ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,823
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Was the oven unresponsive to begin with and still acting the same way?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
The controls did not respond. We ordered the new control board and have just installed it. The key pad lights up but when you push any of the controls they do not respond. The Clear Off button is read but does not respond to get it to clear off
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Okay, did you replace number 16 in the diagram at the link below?

CLICK HERE

Ask Your Own Appliance Question
Customer reply replied 1 year ago
part number 16 is the part we just replaced. Now, the clock comes on... the Home, Oven Light, etc comes on.. and the Clear Off button which has a red circle around it. But nothing responds when we push the buttons
Customer reply replied 1 year ago
We get a consistent beep about every 30 seconds or so.
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Any error codes displayed?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
There are no error codes displayed.
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Thank you. Let's see if we can get it into a factory test mode. Please turn the breaker off for 5 minutes. I will directions to follow.

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

The factory test mode can only be accessed during the first 5 minutes after the
unit is powered up. To access the factory test mode, press the following keys in
sequence (press and release each key one at a time) within the first 5 minutes of
operation: HOME, HELP, BACK, OVEN LIGHT and OPTIONS. These keys are located
on the fixed keypad located just to the right of the LCD screen.

Once the factory test mode is entered, all loads can be actuated via the Factory
Test Mode LCD screen.

Does it go into the diagnostic mode?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
Okay.We are now waiting for the five minutes. We did do this before but did not wait five minutes so we will try again.Note: When we turned on the power for a few seconds this message came up....LCD Board T_PP_Monogram V-V-35
Main Relay V3.2
EEProm Parameter Page CRCis BE9AInitialization in ProgressDo not touch screen
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Okay, let me know what happens, please.

Ask Your Own Appliance Question
Customer reply replied 1 year ago
We just did it.. and nothing has changed
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Well, that is not what we wanted. I believe the touch board (the front panel) is faulty. Please allow me just a few minutes to prepare some information for you, thank you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

The touch board assembly is number 1 in the diagram I sent you. It is available below.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!

CLICK HERE

Please know I am here if you have follow up questions!

You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!

Ask Your Own Appliance Question
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,823
23,823 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

23,823 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have an older model Kitchen aid Superba that's having some
I have an older model Kitchen aid Superba that's having some issues. We had a tech come look at it and the door switch board along with the main control board were fried. We replaced the switch board … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have ice cycles forming in refrigerator. We believe we
Hi We have ice cycles forming in refrigerator. We believe we have turned off the water to the refrigerator What is causing the problem and what do we do? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I replaced bake element but it seems the thermostat is
i replaced bake element but it seems the thermostat is acting up. the light bfor bake would come on without even touching the knob. barely turn it a little and it would go iout, im sure this is what b… read more
Kelly
Kelly
Appliance Technician
23,823 satisfied customers
This evening the refrig stopped working and the console has
This evening the refrig stopped working and the console has OF in place of the temps … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
My 5 year old kitchenaid Kude70fxss4 dishwasher will not
My 5 year old kitchenaid Kude70fxss4 dishwasher will not fill. The cycle ends in 2-3 seconds and the drain pump starts. It was throwing code 8-2. I changed the discharge pump, but still showing 8-2.… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a maytaag Bravos XL washer, model MVWDW0, Serial
I have a maytaag Bravos XL washer, model MVWDW0, Serial #C53271307. Most of time it works fine, but every once in a while it will continue to run through the rinse cycle. This seems to be the case onl… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Our Ice Maker doesn't make ice anymore. GE Profile.
Our Ice Maker doesn't make ice anymore JA: What's the make and model? And can you guesstimate how old it is? Customer: GE Profile JA: Do you plan on doing the work yourself? Customer: Model#GSS25WSTA … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
The heat from the oven continues, even though we shut it
The heat from the oven continues, even though we shut it down. Does it run until it cools off? … read more
McgiverSR
McgiverSR
Technician
Vocational, Technical or Trade School
37 satisfied customers
Frontload clothes washer... Door lock light flashes & we
frontload clothes washer... Door lock light flashes & we cannot unlock the door. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a GE free-standing Gas RAnge, model #JBG600SET3SS. I
I have a GE free-standing Gas RAnge, model #JBG600SET3SS. I need a new owner's manual. I went to the list of manuals and couldn't find one for this model. What do I do? … read more
Kelly
Kelly
Appliance Technician
23,823 satisfied customers
We have a GE 15.5 Cu Ft Refrigerator. GTS 16 DTHBRWW. Maybe.
Maybe. Depends how tough it is. This is a 15.5 Cu Ft Fridge and it is making an unusual amount of noise in the freezer compartment. Is this serious or just the way these refrigerators are after a few years ??? … read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
285 satisfied customers
My freezer ice drawer is broken the left track is broken is
my freezer ice drawer is broken the left track is broken is there any one who services these refridgerators? … read more
travis webb
travis webb
tech.
2,412 satisfied customers
How can I order a new knob for my washer. Whirlpool.
whirlpool Mod. GHW9250MT2 SER(###) ###-####type 199 081 BT/BD yes, it only needs a knob … read more
Daniel
Daniel
senior service enginner
High School or GED
2,307 satisfied customers
My Bosch dishwasher has the delicate/econo light flashing
My Bosch dishwasher has the delicate/econo light flashing after I reset it. Any suggestions on what to do next? … read more
travis webb
travis webb
tech.
2,412 satisfied customers
When the machine is plugged in it makes a buzzing sound and
Hello when the machine is plugged in it makes a buzzing sound and the door locked light flashes rapidly . Door won't open and machine won't run ? I unplugged it again … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Tappan gas stove 36". Model # TGF657BFB3. Need instructions
tappan gas stove 36". Model # TGF657BFB3. Need instructions and illustration on how to replace right side igniter.… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have an older ge slide in range. someone torn off the id
I have an older ge slide in range. someone torn off the id label that has the model number. I am trying to view older ranges to see if I can find one that looks like mine. can you help? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Whirlpool mdl WDT720PADM2 that is 15 months old. It
I have a Whirlpool mdl WDT720PADM2 that is 15 months old. It suddenly stopped washing the dishes a couple days ago. When starting, it will fill with water, then the next step it will drain all the wat… read more
Kelly
Kelly
Appliance Technician
23,823 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x